Refund & Cancellation Policy

Funnelens sells one-time purchases, not subscriptions. This policy explains what you buy, when you get it, and how to ask for a refund. Payments are handled by Paddle.com Market Limited, our Merchant of Record, so refunds are issued through Paddle.

1. What you are buying

The Winner Playbook is a one-time purchase of $49 that unlocks the paid half of one funnel audit report: every factor where your page trails the highest-scoring funnels we track, and what those pages do on each of them. It is tied to that one report. It does not renew, we keep no card on file, and there is no subscription to cancel.

2. Delivery is immediate

The report unlocks as soon as Paddle confirms the payment, normally within seconds. It stays at the same link, so you can come back to it, print it, or share it.

3. Your 14-day right of withdrawal

As a consumer in the EU or the UK you normally have 14 days to withdraw from something you bought online. For digital content that is delivered at once, that right ends when delivery begins, and only if you asked for it to begin and were told what that costs you.

So we ask you at the checkout rather than burying it here. Before the payment window opens you tick a box confirming that you want the report unlocked immediately and that you accept this ends your 14-day right to withdraw. The button does nothing until you do. That consent and the time you gave it are recorded on the transaction, so we both have the same record of it.

4. Refunds

Our guarantee: If the playbook doesn't show you at least three fixes worth making, email me and I'll refund it. You keep the report either way. This is a promise made on top of your statutory rights rather than instead of them, and it is the same wording shown on the home page and on the report itself. There is no form and no small print: email us within 14 days of the purchase and say so.

• The same applies if the report is broken, if it does not match what we described, or if you were charged twice.
• Refunds are issued by Paddle.com Market Limited back to the payment method you used.
• When a purchase is refunded, the paid part of the report locks again. The free audit stays where it is, at the same link.
• Ticking the box at checkout does not remove your other statutory rights, and it does not stop us from refunding you when something has genuinely gone wrong.

5. How to request one

Email info@ddbros.czwith the address you paid with and the link to your report, or use the “Help” link on the Paddle receipt you received by email. See also our Terms of Service.

6. Subscriptions (not available yet)

The Pro and Agency plans on our Pricing page are still in development and cannot be bought. Nothing on this site charges you on a recurring basis today. When those plans open, this is what we intend to apply, and we will update this policy before the first payment is taken:

• Pro includes a 7-day free trial that requires no card.
• You can cancel at any time; the plan stays active until the end of the period you paid for and then stops renewing.
• Cancelling does not delete the work you saved.

7. Pricing transparency

Prices are shown in USD on our Pricing page and again at checkout, where Paddle adds any VAT or sales tax it has to collect. Any discount references the lowest price charged in the prior 30 days; we do not use fake countdowns.