Refund & Cancellation Policy

This policy explains how trials, cancellations, and refunds work for Funnelens subscriptions.

1. Free trial

The Pro plan includes a 7-day free trial that requires no card. If you do nothing, the trial simply ends, and you are not charged automatically unless you choose to subscribe.

2. Cancellation

You can cancel at any time from your account’s billing portal. When you cancel, your plan stays active until the end of the current billing period and then stops renewing. Your boards stay yours. Cancelling does not delete the data you saved.

3. Refunds

• Because payments are handled by our Merchant of Record, Paddle.com Market Limited, refunds are issued through Paddle.
• If you are an EU/UK consumer, you may have a statutory right to withdraw within 14 days of purchase; where you begin using a paid digital service within that period you acknowledge this may affect the right of withdrawal, as set out at checkout.
• If something went wrong, contact us within 14 days at info@ddbros.cz and we will help arrange a refund through Paddle where appropriate.

4. How to request

Email info@ddbros.cz with your account email and the charge in question, or use the “Help” link on the Paddle receipt you received by email. See also our Terms of Service.

5. Pricing transparency

Prices are shown in USD on our Pricing page. Any discounts reference the lowest price charged in the prior 30 days; we do not use fake countdowns.